▪ We maintain close communication with our client's system to ensure their customer specific deliver instructions are followed;
▪ ‘First Time/Attempt Delivery’ - measuring our success rate in hand-delivering goods to our clients’ customers; and,
▪ We have a 99%+ on-time delivery rating from our key e-commerce client.
NETWORK OPERATIONS CENTER
▪ Helps manage end-to-end logistics - from meeting our client’s ‘critical–pull-time’ to over the threshold delivery;
▪ Control on-road disruptions in real-time and communicate the most efficient routing to our drivers; and
▪ Serves as an interface between our client and our client’s customer.
Our customer service teams are available 24/7 to manage the logistics of our and our clients’ transport, which also gives us up-to-date information to convey to our clients’ customers.
Our expertise and performance as a NOC is a service that we can ultimately market and sell to other e-commerce and logistics companies.
ADAPT TO OUR CLIENTS’ SYSTEMS
We are technology agnostic to our customers’ platforms, valuing our clients’ systems, versus mapping third-party logistics systems, to accommodate our clients’ internal systems.
▪ Our recording and transparency builds confidence and trust with our clients;
▪ We maintain strict records on the health and performance of our fleet in Fleetio;
▪ Proper fleet maintenance ensures our vehicles are 100% operational, which results in our high on-time delivery record and enhances our drivers safety;
▪ Competency on our clients’ systems is essential to our efficiency; and
▪ We provide complete transparency to the status of every shipment.